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Salaries in call centers in Tunisia: little evolution

Tunisian law firm WorkoSolutions carried out a study in Tunisia in 2012 with ten call centers. The goal? Bring a picture of salaries on Tunisian platforms.

The study done by the firm WorkoSolutions is interesting in more than one way. Realized in 2012, about ten years after the opening of the first call center in Tunisia, and two years after the “Jasmin revolution”, the results provide information on wages in the centers of calls, but also on the possibilities of evolution.

First observation, teleoperator salaries remain low. The average salary is around 214 euros for a beginner advisor. Intermediate employees earn 238 euros for confirmed, their salary is 268 euros. By way of comparison, in Morocco, compensation, depending on the position, starts at 300 euros and can go up to 790 euros depending on the mission.

A team leader is paid between 350 and 446 euros. The salary of a manager varies from a range of 430 to 719 euros, depending on experience. In Morocco, a supervisor earns between 600 and 800 euros.

These average salaries certainly do not take into account the variable part of the remuneration, however, the results clearly show that, compared to the wages of the Sherifian Kingdom, another home of the offshore call centers, they are much smaller. And if we compare them with those of a study carried out by APIX in 2008, remunerations simply have not evolved.
Glass half full for some, glass half empty for others. Companies will be able to boast to their customers and investors of price stability in Tunisia, employees will only regret the situation.

Regarding working time, five of the ten call centers offer 40 hours of work, 4 others, 42 hours. A call center is distinguished and offers its employees, either a half-time of 33 hours or a full time of … 48h! Here again, the situation seems frozen. No common rule has been instituted.

In conclusion, the firm emphasizes that the call center sector in Tunisia does not have a homogeneous remuneration policy for top management positions. It also highlights that the evolution possibilities for teleoperators are reduced.
If call centers create local employment, management positions do not seem to be promised to Tunisian employees. According to WorkoSolutions, companies prefer to appeal for these positions to expatriates because “the mobilization and the culture of challenge and ambition” would be lacking in the local culture.

Will France really lose 8,000 jobs in its call centers?

The call centers, providers of the hexagonal Telecom operators, see red. Grouped in the Union of Contact Center Professionals (SP2C), they say that the sector will lose 8,000 jobs in (their?) Call centers by 2014. What has happened in this sector? economy which announces since 10 years a positive growth?
In 2011, the SP2C trumpeted with a turnover by its members increased by 10.1% to 2.24 billion euros. Although 23% of this figure was achieved offshore, call centers located in France were performing well.
So why, since November 2012, and again this month, the SP2C communicates about the disappearance of jobs in call centers? Is there fire in the house “outsourcers”?

“Free was a bomb for us,” said Laurent Uberti, president of SP2C in the “Journal du Dimanche.” They are not guilty, but it’s a fact: their arrival caused a tsunami in our sector. ”

Read more Coverage News about QA Call Center Here

EmuParadise Announces the End of its Retro Video Game ROM Distribution Business

Gaming ROMS

A few weeks ago, Nintendo of America filed a lawsuit against LoveROMs and LoveRETRO retro video game ROM provider sites, two sites the Japanese manufacturer considers to be “among the most open and well-known online platforms for pirated video games.” The gaming industry giant blames these two sites for infringing the copyright of its brands, including reproducing, distributing, publicly executing, and displaying a colossal number of unauthorized copies of Nintendo’s video games. without the permission of Nintendo like mentioned in All Super ROM

Nintendo also reproaches LoveROMs and LoveRETRO for reproducing, distributing and publishing an extensive library of other Nintendo-protected works including proprietary BIOS software for several Nintendo gaming systems. The Japanese manufacturer has claimed damages for $ 150,000 per game offered without authorization by the sites and $ 2 million per trademark infringement. With the two sites potentially hosting more than 140 games and running more than 40 Nintendo trademarks, the total compensation cost could be more than $ 100 million, a staggering amount.

A few hours ago, EmuParadise, a site with activities similar to those of the first two, announced that it would no longer provide video game ROMs. The site claims that it has always executed the withdrawal requests it has received over its 18-year history, but that this did not prevent the Site Admin Team from receiving threatening letters or preventing receive complaints urging them to stop the servers of the site abruptly.

“Over the years, I have worked tirelessly with the rest of the EmuParadise team so that everyone can find their solution for retro games. We have received thousands of emails from people telling us how happy they have been to rediscover and even share their childhood with the next generations in their families. We received emails from soldiers at war saying that the only way they could support their day was to get lost again in the games they played as kids. We received emails from people who have lost loved ones to cancer and were able to find solace by playing the games they once performed. There are countless stories like these, “reads the post of the creator of the site in which he announces the news.

“It has been a long and beautiful journey with many ups and downs. When I created EmuParadise, things could have gone one way or the other. But currently, the direction in which they go cannot be more precise, “he said before stressing that the risks were too significant to continue providing ROMs. He says he can not, in his soul and conscience, endanger the future of the team members with whom he has managed the site for almost two decades.
But, he insisted that this was not the end of EmuParadise. The site will continue to exist through the emulator database, community, and blog. He also noted that he and his team had already made plans for a site renewal. Finally, he asked the site’s subscribers to give their opinion on what they think the site should do now.

And of course, the opinions of users of the site are predictable. They did not miss words to express their dissatisfaction with this announcement. Not only do they think that Nintendo would be involved in this decision, but they also believe he would not be the only one to want to put EmuParadise on the doorstep. They are most unhappy because, for them, downloading games over 20 years old would not cause any harm to Nintendo. Others are not surprised by this decision. According to them, it is not strange to see a site that provides pirated content announced that it stops doing so to avoid legal action from companies such as Nintendo and others.